Salesforce Developer & Admin Certification Training


Salesforce is highly scalable and flexible CRM structure, delivered through the cloud or Software as a Service (SaaS). Many cloud-based products like, Sales Cloud, Service Cloud, are offered by Salesforce is responsible for collaborating community, service, sales and marketing, analytics using its cloud platform. Salesforce enables sales representatives to get more leads, close more deals, expedite productivity and make insightful decisions that matter most to grow their business.

Did you know?

1. Forbes has voted and listed Salesforce as the world’s most innovative company because of the largest market share than any other CRMs
2. The users are the high revenue generating companies in the world as 74 percent of the implemented companies have a annual revenue between $1M and $50M
3. Salesforce Lightning, newly launched powerful multi-tenant, next-generation metadata platform provides a consistent and portable user experience across devices and helps in integrating the third-party applications

Why learn and get Certified in Salesforce?

1. As the demand for certified salesforce professionals is increasing, the average salary of the certified Salesforce professional has been increased by 30% than salesforce professionals
2. Salesforce technology is not only implemented in the software industry but also accounts its users in the other sectors such as business services, manufacturing, education and retail thus paving the way for salesforce professionals to work in diverse sectors
3. Most multinational IT companies such as Oracle, VMWare, Google, SAP, Microsoft and WebEx have implemented Salesforce tools, thus there is a huge demand for Salesforce Developers and Administrators in the job market

Course Objective
After the completion of this course, Trainee will:

1. Gain domain knowledge in Salesforce Administrator, Salesforce Development and
2. Design Data Model for cloud-based applications and architecture
3. Automate Sales and Service processes using Workflows, Approval Processes, and Formulas
4. Get hands on experience of end-to-end application designing on Platform
5. Learn the best practices of app designing, app customization, debugging, data validation and security
6. Identify the basic components of SMART administration for


1. For Developers, knowledge on OOPs, cloud platforms and database management concepts is preferred
2. For Administrators, basics of computing skills and fair knowledge in current technologies would be an added advantage

Prepare for Certification

Our training and certification program gives you a solid understanding of the key topics covered on the Salesforce Developer and Administrator (Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II, Salesforce Certified Administrator and Salesforce Certified Advanced Administrator Certification). In addition to boosting your income potential, getting certified in Salesforce, demonstrates your knowledge of the skills necessary to be an effective Salesforce Developer and Administrator. The certification validates your ability to produce reliable, high-quality results with increased efficiency and consistency.

Unit 1: Introduction
  1. CRM Overview
  2. Introduction to Cloud Computing
  3. Salesforce Basics
  4. Home Page Customization
  5. User Management
  6. Creating and customizing Tabs, Apps and other elements
  7. Business and IT Benefits of SFDC
  8. Development environment & Sandboxes
  9. Updating the Fiscal Year
Unit 2: Organization Administration and customization of
  1. Set your organization’s language & locale
  2. How to Manage organization’s currency
  3. How to Create custom profiles & custom fields
  4. How to Define dependent picklists
  5. How to Customize lookup fields & formula fields
  6. How to Customize page layouts
  7. Customize standard related lists
  8. Learn about record types & business processes
  9. Use field-level security
Unit 3: SFDC Security Model Org-Level General administrative features and Object Level features
  1. Introduction to Security – Analogy
  2. Introducing Org-level security settings with profiles and permission sets
  3. Introducing Object level security settings with profiles and permission sets
  4. Difference between profiles and permission sets
  5. Work with page layouts
  6. Work with record types and business processes
  7. Maintain data quality
Unit 4: SFDC Security Model Object, Record and Field Level features
  1. Introduction to OWD
  2. Introduction to Role and Role Hierarchy
  3. Introduction to record sharing - Criteria based and Manual
Unit 5: Business Logic
  1. Need for different business processes for different departments and leveraging record types and page layout
  2. Need for formula fields and different types of functions
  3. Different ways to enforce data quality
  4. Perform basic field level validations
  5. Automation using Formulas
  6. Defining Validation Rules
  7. Creating SFDC Flows
  8. Email Alerts
  9. Assigning Tasks
  10. Workflow Rules & Approval Processes
  11. Record Types
  12. Roll-Up Summary
Unit 6: Sales Cloud
  1. Introduction
  2. Capture Leads from website and Lead assignment rules
  3. Creating List Views
  4. Customize Lead
  5. Create queue
  6. Key sales objects Accounts, Contacts, Opportunity, Opportunity teams and Account teams
  7. Using Chatter for collaboration in the sales process across teams
  8. Reports -Standard and Custom reports
Unit 7: Service Cloud
  1. Capture cases from website and email
  2. Customize case process, solutions, communities and Salesforce knowledge
Unit 8: Field Types
  1. Introduction
  2. Modifying standard fields
  3. Creating auto number fields
  4. Creating formula fields, rollup summary fields, lookup and master detail fields
  5. Creating currency, number and percent fields
  6. Creating date field and date and time fields
  7. Creating Phone and email fields
  8. Creating geolocation fields
  9. Creating picklist and multi-select picklist
  10. Creating text and text area fields
  11. Creating text area long and text area rich fields
  12. Creating encrypted fields and URL fields
Unit 9: Data handling and processing
  1. Data Handling and Processing Overview
  2. Exporting data and Regular Backup
  3. Importance of record IDs
  4. Install Apex Data loader
  5. Use the Import Wizard and Data Loader and compare the features
  6. Upsert operations
  7. Delete and Hard Delete records
  8. Transfer record ownership
Unit 10: Reports and Dashboards
  1. Execute a report with and without modifications
  2. Create a simple tabular report
  3. Summary and matrix report
  4. Working with Standard Reports
  5. Report Formats
  6. Controlling Report Accessibility
  7. Scheduling Reports
  8. Defining Report Types
  9. Add a chart and few other features like highlighting
  10. Create a custom report type and store in a folder
  11. User filters in reports
  12. To create a simple dashboard
Unit 11: Visual force
  1. Custom Controllers
  2. Custom List Controllers
  3. Controller Extensions
  4. Overriding Standard Pages
  5. Using Input Components
  6. Visualforce Page Blocks
  7. Creating Email Templates with Visualforce
  8. Creating VF Pages in IDE
  9. Configuring Development Mode
  10. Creating VF Pages in UI
  11. Standard Controllers
  12. Standard List Controllers
  13. Visualforce Forms
  14. Custom List Controllers
  15. Adding Interactivity to Pages
  16. HTML in Visualforce
  17. CSS in Visualforce
Unit 12: APEX
  1. Basics – OOPS Concept
  2. Understanding Classes
  3. Introduction to APEX
  4. Data Types
  5. Variables
  6. Expressions
  7. Assignment Statements
  8. Conditional (If-Else) Statements
  9. Creating APEX Classes in IDE
  10. SOSL-Salesforce Object Search Language
  11. SOQL-Salesforce Object Query Language
  12. Creating APEX Classes in UI
  13. Creating APEX Triggers in IDE
  14. Creating APEX Triggers in UI
  15. Understanding APEX Methods
  16. Creating Search Layouts
  17. Creating Test Classes
Unit 13: AppExchange
  1. Creating Packages
  2. Deploying Apps to AppExchange
  3. Introduction to AppExchange
  4. Installing Apps from AppExchange
Unit 14: Integration
  1. Creating Sites
  2. Creating Customer & Partner Portals
  3. Distributing Packages
  4. Deploying Apps to other Org
  5. Web to Lead
  6. Uploading Apps
Unit 15: Development on IDE
  1. Working on Eclipse
  2. Configuring IDE
  3. Creating Projects
  4. Working with Metadata Components